Cancellation & refund policy

Message us on WhatsApp or email communication.aod@gmail.com with your booking reference (for example B-1204). We'll confirm in writing and, for refunds, tell you the amount and timeline.

• 30 days or more before the event: full refund of what you've paid, minus any payment processing charges.
• 15 to 29 days before: 50% of the advance is refunded, plus anything you paid beyond the advance.
• Less than 15 days before: the advance isn't refunded, because the artist has turned down other work for your date. Anything paid beyond the advance is refunded. You can choose a reschedule instead (below).

• You can move your booking to a new date once, free of charge, if you tell us at least 7 days before the event and the artist (or a replacement you're happy with) is available.
• The new date must be within 6 months. If the price for the new date is different, you pay or get back the difference.
• Requests made less than 7 days before the event are treated as a cancellation, unless the artist agrees.

• We'll offer a replacement artist of the same or better standing at no extra cost.
• If we can't find one, or you'd rather not, you get a full refund of everything you paid for that booking.
• If an artist doesn't show up without notice, you also get a full refund, and we'll work with you on a replacement where there's still time.

If the event can't happen because of natural disasters, government orders or similar events, we'll reschedule free of charge within 6 months, or refund what you paid minus any costs already incurred (such as artist travel booked for you).

Tell us within 7 days of delivery. We'll work with the artist to fix it, such as a re-edit or missing files. If the work was clearly not as agreed in the quote, we may offer a partial refund after reviewing it with you.

Retainers, multi-day and corporate bookings follow the cancellation terms in their contract or quote; where it says nothing, this policy applies.

Approved refunds are sent within 7 working days to the UPI ID or bank account you paid from. Your bank may take a few more days to show it.