AOD Resolution Centre
Something went wrong with a booking? AOD will put it right.
Raise a problem with a booking here. Every case gets a number, someone at AOD looks into it with both sides, and you can follow it until it's resolved.
Questions, quotes or changes to a booking? Message AOD on WhatsApp instead. This centre is for problems that need putting right. Open WhatsApp
Acknowledged within 48 hours
You'll get a reply from a named person at AOD, by email, within two days.
Resolved within 30 days
Most cases are settled in a few days. Every case gets a decision within a month.
Escalate any time
Not happy with the outcome? AOD's grievance officer reviews the case afresh.
How a case works
- 1
Raise a case
Tell AOD what happened, which booking it's about and what you'd like done.
- 2
AOD looks into it
AOD hears from both sides (customer and artist) and checks the booking's records.
- 3
A decision
A refund, a replacement or re-shoot, a payout released, or an explanation, with the reason.
- 4
Escalation if needed
Still not resolved? The grievance officer reviews it, and you can take it further.
Who can raise a case
Anyone on either side of an AOD booking. Pick the one that fits you; the form asks the right questions.
- I booked an artistFor a wedding, party or personal event
- Artist didn't turn up
- Artist arrived late or left early
- Quality of the work
- Files not delivered or incomplete
- Refund or cancellation
- Charged the wrong amount
- Behaviour or safety
- Something else
- I booked for a businessShoots, events or contracts for a company
- Artist didn't turn up
- Quality of the work
- Files not delivered or incomplete
- Invoice, GST or billing
- Refund or cancellation
- Behaviour or safety
- Something else
- I'm an AOD artistAbout a booking, a customer or a payout
- Payout not received or short
- Booking cancelled unfairly
- Customer behaviour or safety
- Extra work not paid
- Something else
Not happy with the outcome?
Escalate the case from its tracking page and AOD's grievance officer reviews it afresh. You can also contact them directly:
- Grievance officer
- [name to add], Artists on Demand
- Phone
- +91 92747 39763
If it's still not resolved, you can take it to the National Consumer Helpline (call 1915, or consumerhelpline.gov.in) or your district consumer commission.